Career Opportunities with Shaheen Cadillac
A great place to work.
Career Opportunities with Shaheen Cadillac
A great place to work.
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| Department: | SCL Service |
| Location: | Lansing, MI |
Shaheen Cadillac, is seeking a dynamic and customer-focused Luxury Cadillac Service Advisor to join our elite team. As the go-to destination for automotive enthusiasts, our family-oriented dealership boasts a bustling shop and a reputation as the absolute best place to build your career in the automotive industry.
Luxury Redefined: Represent the epitome of automotive luxury with our world-renowned Cadillac brand.
Family-Centric Atmosphere: Join a team where you're not just an employee, but a valued member of the Shaheen family.
Thriving Work Environment: Experience the excitement of a fast-paced and high-energy shop where every day brings new challenges and opportunities.
Industry-Leading Reputation: Be part of the best automotive dealership in the area, known for setting the standard for excellence.
Concierge Service Scheduling: Coordinate and schedule service appointments, providing the exceptional service that our luxury clientele expects.
Customer Interaction Mastery: Greet customers warmly, assess vehicle issues accurately, and articulate service recommendations with finesse.
Estimation Expertise: Provide detailed and accurate estimates for labor and parts, ensuring transparency and trust.
Service Excellence: Maintain high customer satisfaction standards by keeping customers informed, obtaining authorizations, and delivering top-notch service.
Passion for Luxury Automobiles: A genuine love for the craftsmanship and prestige of Cadillac vehicles.
Customer-Centric Communication: Exceptional communication skills with the ability to engage and educate customers on the value of premium vehicle maintenance.
Team Player: Thrive in a collaborative, family-oriented environment where teamwork is essential for success.
Automotive Expertise: Two to four years of related experience and/or training, or equivalent combination of education and experience.
Competitive Compensation: Earn TOP PAY at our busy top-notch service center. Enjoy a comprehensive benefits package including medical, dental, vision, disability, life insurance, and a 401K with employer match! Benefits start the first day of the month following 30 days of service. Also included is paid time off for vacation, sick, personal, and Holidays!
Manufacturer Training: Stay at the forefront of automotive technology with ongoing manufacturer training.
Top-Notch Facilities: Work in a state-of-the-art facility equipped to handle the most luxurious vehicles on the market.
Career Growth: Opportunities for advancement within the best automotive dealership in the region.
Employee Discounts: Take advantage of exclusive discounts on vehicle purchases, services, and parts.
Hours: 7:00a - 6:00p Monday - Friday
If you're passionate about luxury automobiles and are ready to be a part of the premier automotive dealership in Lansing, apply now and embark on a journey with Shaheen Cadillac – where excellence is not just a goal, but a way of life.
See full job description below.
SUMMARY
Sells and schedules needed service work in the service department.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time." Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Explains completed work and all charges to customers.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Maintains a professional appearance.
Keeps work area clean.
Maintains a customer call back sheet for follow up ten days out.
MARGINAL DUTIES include the following. Other duties may be assigned.
Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
Notifies dispatcher of incoming work.
Implements and maintains a service marketing program.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Two to four years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Manufacturer Training
Valid Driver's License
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and risk of electrical shock. The noise level in the work environment is usually very loud.
